How we collect personal information about you
We obtain personal information about you that you provide to us through our website, emails, telephone conversations, filled in forms, documents you provide to us and when you visit our office, for example:
When you want to rent/buy a particular property
When you want to let/sale your property
When you want to receive details of new sales or rental properties
When you take a part in one of our surveys
When you want to act as a guarantor for someone
Upon visiting our website we will not collect personal information about you unless you provide us that information voluntarily. If you provide such information we will store your name, address, telephone number, email address and any property details and requirements you have.
Personal data we collect about you
Basic data, such as your name the company you work for, your title or position and your relationship to a person if needed
Contact data, such as your postal address, email address and phone number;
Financial data, such as payment-related information and proof of income
Identification and background data
Any other data relating to you which you may provide to us or ask us to obtain on your behalf.
Retaining your personal information
We will not keep your personal data for any longer than is necessary in light of the reasons for which it was originally collected, except where required by law or following completion of a contract with you when it may be retained for up to seven years.
How we use personal information about you
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the business purposes between you and us & according to law.
Where you have entered into a contract with us or we have provided you with services, we may use your personal information to ask for your feedback about the services we have provided to you.
We may use your personal information to provide you with information regarding similar goods and services to those you have already enquired about or purchased.
We may also use any of your personal information that we collect from you directly where necessary to detect and reduce fraud and credit risk. These sources include publicly accessible sources.
Protecting your personal information
We have put in place measures to protect the security of your personal information. We have internal policies, procedures and controls in place to try to prevent your personal information from being accidentally lost or destroyed, altered, disclosed or used or accessed in an unauthorized way. In addition, we limit access to your personal information to those employees, workers, agents contractors and other third parties who have a business need to know in order to perform their job duties and responsibilities. You can obtain further information about these measures from our data compliance manager.
We do not sell rent or deal in personal information and will only pass on your details to a third party where you have requested that we do, where necessary in connection with one of the services offered, to help to prevent fraud or, if required so to do by law. We may share your information with, and obtain information about you from, credit reference agencies or fraud protection agencies, tenant referencing and/or anti money laundering agencies. We cannot guarantee security of data that exchnaged between you and us over the internat since such communcioation is inherently insecure.
We may use your personal information to send you updates (by email, telephone calls, SMS or post) about our services, including exclusive offers (mainly for free market appraisals of your property), or highlighting of current market trends and properties on the market that may be of interest to you. You have the right to opt out of receiving promotional communications at any time by:
Contacting us by post at 117 Junction Road, London N19 5PX (Att: Data Compliance Team) or by telephone at 020 7263 3555
Using the ‘unsubscribe’ wording to subject column in replying back to the email you received. We hope we will be able to answer any questions you may have. You have the right at any time to raise your concern with the Information Commissioner’s Office at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Your rights over your information
You have the right to know what personal information we have about you and to ask for details of that personal information and for a copy of it (where any such is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal address shown above. There is normally no charge for a subject access request and we will respond as quickly as possible. You may ask us to correct or remove information you think is inaccurate. UK data protection law also gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can exercise any of these rights by contacting us. We will comply with the law in responding to your requests. That means that there may be some legal reasons why we cannot comply with all requests.